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Frequently Asked Questions
Answers to the questions we hear most — on orders, shipping, materials, and care.
Orders & Payment
You'll receive an order confirmation email within minutes of checkout. If it doesn't arrive, check your spam folder or reach out and we'll confirm it for you directly.
We begin preparing orders quickly, so changes can only be made within a short window after checkout. Contact us as soon as possible and we'll do our best to accommodate.
We accept all major credit cards, as well as other secure checkout options available at checkout.
Shipping & Delivery
Standard delivery typically takes 3–7 business days depending on your location. You'll receive tracking information as soon as your order ships.
Yes, we ship to select international destinations. Rates and timelines are calculated at checkout based on your address.
Visit our Track Your Order page and enter your order number and email to see live status.
Product & Care
Store away from direct sunlight and moisture, and wipe gently with a soft, dry cloth. Detailed care instructions are included with every order.
Yes. We work exclusively with suppliers who meet our ethical sourcing standards, and we're happy to share more detail on request.
Returns & Exchanges
We accept returns within 30 days of delivery, provided items are unused and in original packaging. See our full return policy for details.
Contact our support team with your order number and we'll walk you through the process, including a prepaid return label where applicable.
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